Customer Care

With our customer inquiry form, you are welcome to submit questions to Customer Care securely and conveniently. Our goal is to respond to your inquiry no later than 48 business hours after receipt.

Inquiry Form: Click Here
Call Us: 517.618.7509


Shipping Information
Orders ship via UPS or USPS within two-three business days only. Business days are Tuesday-Friday, excluding federal holidays within the United States. Tracking numbers are emailed once an order ships. We select the shipping carrier that best suits your order.
Based on the time of year, orders may take five-eight business days to ship.

Materials Used
Animals are not involved in the production of our products. Our products look, feel and smell leather-like. This is part of our ongoing commitment to animal-friendly fashion.

The Jenna Kator Collection uses PU (polyurethane); a non-PVC (polyvinyl chloride) synthetic.

Care for Showpieces
Spot clean using a soft damp cloth with a small amount of light soap. Avoid scrubbing in order not to damage the surface.

Exchanges Only
No Returns Accepted. Items purchased directly through the Jenna Kator Collection may only be exchanged to the Jenna Kator Collection and only an exchange will be issued within 15 days of the dated sales receipt. The Jenna Kator Collection has the right to refuse any exchange. A flat rate shipping fee of $9.95 will be assessed to all exchanges. Unauthorized exchanges will not be accepted. Please submit your request by clicking on the above Inquiry Form Link.

Warranty Claims
Each showpiece has been individually inspected to ensure premium quality by the Jenna Kator Collection. Please note the life expectancy of any product depends on the individual using the product, the conditions of use and the characteristic wear patterns of the user.
The Jenna Kator Collection offers a warranty claim for only manufacturer defects; material blemishes, wear and tear, dye transfers and/or scratches do not fall under this category. Unauthorized warranty claims will not be accepted. Please submit your request by clicking on the above Inquiry Form Link.

  • The policy noted above is subject to change at any given time per the discretion of the Jenna Kator Collection. 
  • Special offers cannot be combined with other promotions and not valid on exchanges. 
  • Price adjustments on previous purchases are not accepted. 
  • All sales are final on clearance and sale items.